Accessibility Statement

Our Commitment to Accessibility

Indigo Sun Florals LLC is committed to ensuring digital accessibility for people of all abilities. We believe that everyone should be able to browse our products, place orders, and enjoy our services with ease, regardless of disability or the assistive technology they use. We strive to provide an inclusive and welcoming online experience in compliance with the Unruh Civil Rights Act and ADA Title III.

Conformance Standard

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA. These guidelines, published by the World Wide Web Consortium (W3C), define how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

Current Status

We have taken the following steps to ensure accessibility on our website:

• Semantic HTML markup for proper document structure and navigation
• Descriptive alt text for images and product photographs
• Sufficient color contrast ratios throughout the website
• Keyboard navigation support for all interactive elements
• ARIA labels and roles where necessary to supplement native HTML semantics
• Focus indicators visible on all interactive elements
• Responsive design that adapts to different screen sizes and zoom levels
• Form labels and error messages that are clear and programmatically associated

We conduct accessibility testing using a combination of automated scanning tools, manual keyboard and screen reader testing, and periodic third-party audits.

Known Limitations

Despite our efforts to ensure accessibility, some areas of the website may not yet fully conform to WCAG 2.2 Level AA. Known limitations include:

• Some older product images may not have fully descriptive alt text — we are actively updating these
• Third-party embedded content (such as the Stripe payment form) may have accessibility limitations outside of our direct control
• PDF documents linked from the website may not be fully accessible — contact us for alternative formats

We are actively working to identify and resolve these issues and improve the accessibility of our website on an ongoing basis.

Feedback and Contact

We welcome your feedback on the accessibility of our website. If you experience any difficulty accessing content or using any feature on our site, or if you have suggestions for improvement, please contact us. Our Accessibility Coordinator can be reached at:

Reporting Process and Response Timeline

When you report an accessibility issue, we will:

• Acknowledge your report within 2 business days
• Investigate the issue and provide an estimated resolution timeline within 5 business days
• Work to resolve the issue as quickly as possible and notify you when it has been addressed
• Offer an alternative means of accessing the content or completing the task in the interim, if feasible

Third-Party Content

Our website may include content or services provided by third parties, such as payment processing (Stripe) and social media integrations. While we strive to work with partners who share our commitment to accessibility, we cannot guarantee that all third-party content meets WCAG 2.2 Level AA standards. If you encounter accessibility barriers with third-party content on our site, please let us know so we can work with the provider to address the issue or offer an alternative. Use of our website is also subject to our Terms of Service and Privacy Policy.

Date of Last Review

This accessibility statement was last reviewed and updated on February 1, 2026. We conduct regular accessibility reviews and update this statement as improvements are made.