Return & Refund Policy

Perishable Goods Policy

Fresh flowers are perishable by nature and cannot be physically returned. We do not accept physical returns of floral arrangements, plants, or other perishable products. Instead, we offer a quality guarantee with refund and replacement options as described below.

Our Quality Guarantee

We stand behind the quality of every arrangement. You may be eligible for a full refund or replacement if your order arrives:

• Damaged: Flowers or container are visibly damaged during delivery
• Wilted on arrival: Flowers arrive in poor condition or significantly wilted
• Wrong arrangement: The delivered arrangement does not match your order (note: minor substitutions of equal or greater value due to seasonal availability are not grounds for a refund)
• Missing items: Components of your order are missing

Refund Eligibility and Timeframe

To be eligible for a refund, you must contact us within 24 hours of delivery with:

• Your order number
• A description of the issue
• Photos of the arrangement showing the problem (if applicable)

We will review your request and respond within 1 business day. Refund requests submitted more than 24 hours after delivery will be evaluated on a case-by-case basis but are not guaranteed.

Delivery Failure Policy

If delivery cannot be completed, we will handle the situation as follows:

• Recipient unavailable: We will attempt to leave the arrangement in a safe, shaded location. If this is not possible, we will contact you to reschedule delivery at no additional cost.
• Incorrect address provided: If the address you provided is incorrect and we are unable to deliver, we will contact you to arrange redelivery. An additional delivery fee may apply if the original flowers cannot be recovered.
• Address outside delivery area: If we determine after the order is placed that the delivery address is outside our Sacramento metro service area, we will issue a full refund.

How to Request a Refund

To request a refund, contact us through any of the following methods:

• Email: [email protected]
• Phone: 1-800-555-1234

Please include your order number and a description of the issue when contacting us.

Refund Method

All approved refunds will be issued to your original payment method (credit card, debit card, or other payment method used at checkout). We do not issue refunds in the form of store credit or gift cards unless you specifically request it. Refunds typically appear on your statement within 5–10 business days, depending on your financial institution.

Subscription Delivery Issues

If you receive a subscription delivery that does not meet our quality standards, the same refund and replacement policies apply. Contact us within 24 hours of delivery. For recurring issues with subscription deliveries, we will work with you to resolve the problem, which may include adjusting future deliveries, issuing credits toward future orders, or providing a refund for the affected delivery.

If you cancel your subscription, the cancellation takes effect at the end of your current billing cycle. No pro-rated refunds are issued for the remaining period of the current cycle, but you will receive all deliveries through the end of that cycle. For full subscription terms, see our Terms of Service.

Non-Refundable Situations

Refunds are generally not available in the following situations:

• Change of mind after delivery has been completed
• Minor flower substitutions due to seasonal availability (when substitutes are of equal or greater value)
• Natural flower behavior, including petal drop, color variation, or opening of buds after delivery
• Damage caused by the recipient after delivery (e.g., improper care)
• Refund requests submitted more than 24 hours after delivery (evaluated case-by-case)

Order Cancellation Before Delivery

You may cancel an order for a full refund if the order has not yet been prepared for delivery. Cancellation eligibility depends on timing:

• All orders: May be cancelled within 24 hours of placing the order, provided preparation has not begun
• Subscription deliveries: May be skipped through your account dashboard at least 7 days before the next scheduled delivery to allow for billing processing

To cancel an order, contact us by email or phone as soon as possible.

Contact Us

If you have questions about this Return & Refund Policy, please contact us: